The shipping industry is constantly being changed by new technology, ranging from the ELD mandate to the idea of autonomous trucks. Technology is almost unavoidable in today’s society and has changed the way people ship. Consumers are becoming more and more accustomed to technology, and many businesses are focused on staying ahead of technology to provide customers with a seamless shopping and shipping experience. One way businesses are utilizing new technology is with shipment tracking.
Shipment tracking is a new feature that many shipping services are implementing to give customers full visibility of their shipment. Today we will be covering the top reasons why shipment tracking is not only important to customers, but to businesses as well.
Enhances the Shipping Experience
Being able to track a shipment allows businesses to keep track of and avoid lost shipments. Shipment tracking can also let shippers know of any issues that occurred on the packages journey from origin to destination. Companies that offer shipment tracking can better satisfy their customers and give them a peace-of-mind during the shipping process.
Reduces Unwanted Fees and Delays
Tracking a shipment’s journey can help companies track fees that might occur during the shipping process. When shippers can see problems occurring during their shipment, they can make the necessary changes to avoid unwanted costs due to delays or changed pick up times. Without shipment tracking, fees could be unavoidable.
Keeps Customers Coming Back
Many customers can become very stressed when arranging a shipment, especially if the items that are being shipped are important and cannot have delays or damages. Many shippers prefer to ship using a service that offers shipment tracking so that they can have control over their shipment and reduce stress. Shipment tracking can help build a better relationship between the customer and company and can keep customers happy and coming back.
As you can see, there are many benefits to shipment tracking for both businesses and customers. GoShip.com offers customers the ability to track their shipments, view past and upcoming shipments and create user profiles to deliver a more beneficial shipping experience. To get started with GoShip.com, get a quote today!