GoShip FAQ

About GoShip.com

How does GoShip.com choose carriers?

GoShip.com partners with only the most reputable contract carriers across North America. Each carrier is required to go through numerous steps to meet the U.S. Department of Transportation’s strict Compliance, Safety, and Accountability (CSA) requirements.

When was GoShip.com founded?

Goship.com started in 2016 as an idea that quickly became reality. Over the time of our development, we have quickly become a top subject in the industry, and we plan to keep it that way.

What can GoShip.com ship?

You’d be surprised, but we can ship a lot! We offer dedicated less-than-truckload (LTL) services for small businesses and individuals. We tailor to just about anything that can fit on a truck…but doesn’t need the whole truck (thus the less-than-truckload shipping). If you’re not sure that we can ship it, drop us a line and we will give you an answer.

General Shipping Questions

What is considered less-than-truckload?

LTL is ideal for shipments larger than a parcel (small package). More specifically, any item(s) that don’t require the use of the full truck space or weight capacity so that other shippers can share the same space. Most often, LTL requirements state that the max load weight is 15,000 pounds or less.

What do you need to do before making a shipment?

The first thing you should do is collect proper dimensions, including the weight, of the freight you plan on shipping. Accurate dimensions are crucial to prevent unexpected charges due to adjustments. We will then use the information you gave us to calculate the freight class for you when you go to complete your free quote.

How are rates calculated?

Less-than-truckload (LTL) rates are based on the freight class determined by the National Motor Freight Classification (“NMFC”) and based on your shipment’s weight. All displayed transit times are estimates only and do not include the date of pickup. Although carriers will make every effort to meet your pickup and delivery dates, however LTL pick up and delivery dates are not guaranteed.

How do I determine freight class?

Freight classes are determined by weight, dimensions, density, storage capability, value, ease of handling, and liability (from cases such as theft, damage, breakability and spoilage). There are 18 freight classes, so how can you determine which class you’re in? Lucky for you, GoShip.com has a built-in freight density calculator so when you enter your shipment specifications – we’ll tell you what your freight class is!

What is a bill of lading (BOL)?

The bill of lading is one of the most important documents that you are required to present to the carrier in order to ship your freight. It is a contract between the carrier and the shipping that includes important information such as addresses, fright class, dimensions, item description, and any additional instructions needed.

How important is the packaging of your freight?

Your freight’s protection is the carrier’s number one concern. But sometimes things may happen, especially if you package your freight incorrectly. Be sure that you wrap your freight in proper materials to keep it safe and restrict movement. When packing, be sure the boxes or crates are as full as possible with packing material to fill the empty spaces. Shipments containing uncrated machinery, motors, pipes, bars, and tubes are subject to refusal by the carrier at pickup.  It is highly recommended that these types of products are crated prior to pickup to avoid carrier refusals and to reduce the chances of the uncrated material being damaged or damaging other freight while in transit. We highly recommend palletizing, if possible, as it is the best safety solution. It is good to note any special requests about the freight you’re shipping on your BOL so the carrier can identify them.

How do you choose the right carrier?

Your free quote gives you multiple options to choose from our trusted list of carriers. The right one for you depends on your budget, what you’re shipping, and where you’re shipping too. We leave the ball in your court so you can pick the one that fits your needs. We always recommend researching carriers before you select one.

How many carriers are there to choose from?

GoShip.com has created a list of thousands of trusted carriers whom we have a good standing relationship with. Our carriers cover many different regions across the country and meet the US DOT’s Compliance, Safety and Accountability requirements.

How do I track my shipment?

To track your shipment, you will receive an email with the necessary tracking information when your shipment is picked up and delivered.

How do I cancel a shipment?

If you would like to cancel a shipment, reach out to us at customer_service@goship.com or give us a call at 833-U-GOSHIP. There is a $5 cancellation fee for all cancelled loads.

Billing Questions

How will I get billed?

GoShip.com users will pre-pay when booking their shipment. If there are any discrepancies, a representative from GoShip.com will reach out to you for your payment. GoShip.com customers will never pay the carrier.

How do payments work for customers?

GoShip.com users book their shipments online with a credit card which automatically authorizes GoShip.com to dispatch the shipment to the assigned carrier for pickup on behalf of the user.

How do you pay the carrier?

GoShip.com pays the carriers based on our pre-negotiated contract rates that are only valid for GoShip.com users and per the assigned carriers’ policies that are outlines in their rules tariff documents.

Fees and service charges

When booking your shipment, you are given options for accessorial services which will be added to your bill once you book the shipment. These can be services such as inside delivery, load dock or forklift use.

Another thing you may see on your bill is adjustment fees. If your freight dimensions, weight, addresses, product descriptions were entered incorrectly, your carrier will have to edit the BOL and make changes to the shipments causing a delay. The carrier won’t hesitate to supply a fee for that, so be accurate because those can get pricey!

Refunds and disputes

If for any reason there was an issue with your shipment or your shipment needs to be cancelled, reach out to our billing team so we can handle your request as soon as possible. GoShip.com will charge a cancellation fee of 10% of shipment with a minimum fee of $100.

Other Questions

How do I contact GoShip.com?

Easy! Visit our Contact Us page to send us an email or to reach us by phone. We are happy to answer any questions you may have!

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