Why Real Time Order Tracking Matters | GoShip

Why Real Time Order Tracking Matters to Customers

Posted on:
May 09, 2023

The convenience of online shopping has made e-commerce a popular choice for customers. Still, this convenience can be lost when orders arrive late or get lost in transit. Real-time order tracking is an important feature that can help customers ensure their orders are delivered on time and as expected. By providing customers with the ability to track their orders in real-time, e-commerce order tracking helps customers feel more secure and reassured when placing an order online. In this blog post, we’ll explore why shipment tracking matters to customers and how it can make their online shopping experience more enjoyable.
With the rise of e-commerce and online shopping, customers now expect quick, efficient deliveries of their orders. This is where accurate time order tracking comes into play. By providing customers with shipment tracking, businesses can meet their customer’s expectations and provide a better overall experience. This blog post will discuss the benefits of e-commerce order tracking and why it matters to customers.

The Convenience of Knowing Where Your Package Is

Shipment tracking is one of the most critical features of the customer experience. Having the ability to follow your purchase order number from the moment, it leaves the warehouse until its final destination provides a great deal of convenience. Customers can easily monitor their package’s progress through the carriers’ website, eliminating needing to call customer service for updates. This transparency gives customers peace of mind that their package is on its way, and they can plan their day around when their freight will arrive.
Shipment tracking also reduces uncertainty and helps customers trust the delivery process, which is essential for customer satisfaction. Without shipment tracking, there would be no insight into where an item is at any given time. By providing the tools to track packages from start to finish, customers can see the status of their purchases at all times, offering a more personalized and positive experience.
Customers no longer have to worry about whether or not their freight has been delivered. They can quickly check its status on the carrier’s website or call customer service. Knowing when a product reaches its final destination also adds another layer of protection, allowing customers to file complaints or ask for refunds if necessary. With modern freight tracking technology, there’s never any mystery surrounding a purchase order number–it’s right at your fingertips!

The Ability to Plan Around Your Delivery

Having visibility of a shipment’s progress is vital for customers to plan accordingly for the arrival of their packages. Knowing the estimated delivery time allows customers to design their logistics and activities around the package’s arrival. Through freight tracking, customers can access the purchase order number and details of their shipment’s final destination. Customers can also track their shipments through the carrier’s website or customer service. Having insight into the shipment helps customers plan around the delivery, such as arranging a signature or setting up delivery notifications. This allows customers to better plan around the delivery and also helps improve customer satisfaction with their purchases.
In addition to being able to track shipments via customer service, carriers provide an automated notification system that sends updates on the current location of your parcel and its expected arrival date. By using freight tracking and viewing the purchase order number associated with the shipment, customers can ensure they receive the right product in the proper condition on time. Checking on the status of an expected delivery by using the carrier’s website or contacting customer service provides customers with peace of mind knowing they will receive their product in a timely manner. Furthermore, if any delays in transit due to unforeseen circumstances like weather, customers can be kept informed about their expected final destination.

Insights for the shipper

Shipment tracking gives businesses a way to gain valuable insights into their operations. This can be especially helpful for companies that regularly ship large amounts of goods. Businesses can track purchase order numbers to ensure the right product is sent to the right customer. They can also track packages from when they leave the warehouse until they reach their final destination. By tracking shipments, businesses can identify carrier or customer service issues and find out if freight is getting lost in transit. This helps companies maintain cost efficiency by ensuring their shipments arrive on time and to the right customer. Tracking shipments also makes it easier for businesses to keep customers informed about the progress of their shipments, which leads to increased customer satisfaction.
Finally, companies can take advantage of the detailed information that carriers’ websites provide to manage their operations better and ensure that shipments arrive on time. For example, many pages offer freight tracking services that allow businesses to view updated delivery statuses, including when a package has left its origin location, when it is expected to reach its final destination, and more. Businesses can also use this data to improve customer service and ensure customers get the products they ordered on time. Additionally, companies can use purchase order numbers to monitor inventory levels and reorder supplies before running low. By leveraging shipment tracking data, companies can stay informed and help ensure efficient deliveries.

Customer Satisfaction

When customers place orders, they often have a confident expectation for when their items will arrive. With shipment tracking, customers can view their package’s location and estimated arrival time. This transparency provides peace of mind to customers, who are kept in the loop regarding their purchase order number and final destination. Furthermore, customers can access this information directly from their carrier’s website without contacting customer service. With freight tracking, customers can plan, ensuring they can receive their package when it arrives.
This helps keep customers satisfied with their shopping experience, creating a positive relationship between customers and shippers. Knowing their purchase order numbers also allows customers to easily track their packages in case of delays or any other issues that may arise. With freight tracking, customers can rely on something other than customer service departments or make calls to verify the shipping status. Instead, they can see up-to-date information on the carrier’s website.
Additionally, customers can track packages through delivery until their final destination is reached. This gives them assurance that their item has arrived safely and on time, thus improving overall satisfaction. In short, freight tracking is a powerful tool for keeping customers informed about their purchases — which businesses should take advantage of if possible.


Shipment tracking is an essential tool for helping customers save money. Knowing where their shipment is at all times allows them to avoid the costs associated with inefficient delivery. By tracking shipments from the purchase order number to the final destination, customers can better plan for receiving their orders on time. This reduces the likelihood of paying for expedited shipping or other costly customer service options. Additionally, customers can track their shipments for free and reduce their total shipping costs when using carriers with monitoring websites.
Finally, freight tracking makes it easier for customers to identify any issues with their orders early on and resolve them before they get to their final destination, eliminating the need for extra costs related to corrections or returns. All these cost-saving benefits make shipment tracking an essential tool for any customer looking to be cost-efficient when receiving shipments.

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