Freight Shippers And Consignees

Tips for Claims and General Information for Freight Shippers and Consignees



  1. Bill of Lading
  2. Delivery Receipt / Proof of Delivery
  3. Copy of Original Invoice
  4. Repair invoice (cost/labour) in case the product needs repair/re-work
  5. Disposition of material (available for inspection, returned with the carrier, etc.)
  6. Photos of damaged merchandise and package/packaging material.
  7. Any extra information that is necessary to substantiate the request.
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Tips for Freight Shippers and Consignee Claims

Firstly, always inspect the shipment. Moreover, make sure the shrink wrap is intact. Make sure that the package/packaging material does not have signs of damage (water, crushed, torn, etc.)

In case, the shrink wrap is not intact, please mark this on the Delivery Receipt. Sometimes the Delivery Receipt has a box in the lower left corner asking if the shrink wrap is intact: Yes_ No_

When damage/shortage occurs, please make a notation on the Delivery Receipt and take photos of the damaged merchandise. For example, “boxes of item 254258 damaged/crushed”, “coils have chain damaged/chain protectors were not used”, etc. If possible, open all containers while the driver is at your facility and make notations on the Delivery Receipt.

In case of damages, contact the carrier right away.

Then, take pictures of the entire damaged product from every angle with and without flash. Include both close-up and wide angled photos of your damaged product to help the insurer assess the scale of the damage.

Importantly, DO NOT dispose of the package/packaging material. In case the carrier decides to inspect the product, the packaging will determine if the damages to the product correspond to the damages to the containers.

Moreover, please move the damaged product to a safe location. It is the duty of the consignee to keep damaged merchandise and shipping containers until they resolve the demand.

Finally, send all information to the carrier’s claims department.



  1. Firstly, take photos of the damaged merchandise and contact the carrier immediately to report damages.
  2. Report Concealed Damage/Shortage claim to the carrier within 5 days of the delivery date. Also, report your concealed damage claim to the carrier immediately.
  3. Then, take pictures of the product from every angle with and without flash. Include both close-up and wide angled photos of your product to help the insurer assess the scale of the damage.
  4. DO NOT dispose of the package/packaging material so you can return it.
  5. Please move the damaged merchandise to a safe location. Besides, it is the duty of the consignee to keep damaged merchandise and shipping containers to resolve the claims.
  6. The last step is to send all claim information to the carrier’s claims department.

Are you filing a Freight Shippers or Consignee Claim?

If you purchased All-Risk Freight Insurance for your load through Falvey Insurance Group, click here to learn how to file a claim. If you didn’t, no sweat! You can still file a damage claim through the carrier you selected by following these steps:

  1. Firstly, select your carrier from the list below and complete the relevant claims form.
  2. Include any requested documentation, such as the Bill of Lading or Proof of Delivery.
  3. If the product is repairable, attach a copy of the repair quote.
  4. However, If the product is salvageable, attach a copy of the salvage/scrap value.
  5. Finally, submit the claim documentation per the carrier’s instructions.

What Happens Next?

  1. The carrier needs to acknowledge the claim within 30 days. Once the carrier receives and acknowledges the freight shippers claim, they will assign their claim number to the file.
  2. As per the law, the carrier has 120 days to respond with an approval or denial of the claim.

Carriers List

Carrier NameDamage FormEmailPhoneFax
A Duie PyleA Duie Pyle claim formclaimsdept@aduiepyle.com610-696-5800610-696-2693
AAA CooperAAA Cooper claim formcargoclaims@aaacooper.com334-793-2284855-263-6298
Averitt ExpressAveritt Express claim formcargoclaims@averittexpress.com800-283-7488931-520-2799
Central FreightCentral Freight claim formclaims@centralfreight.com254-741-5227254-741-5295
Clear Lane Freight SystemsClear Lane Freight Systems claim formclaims@clearlanefreight.com317-759-8346317-759-8347
Dayton FreightDayton Freight claim formclaims@daytonfreight.com937-264-4060937-890-4846
Dependable HwyDependable Hwy claim formdependableclaims@godependable.com800-924-4744
DohrnDohrn claim formclaims@dohrn.com800-747-0723309-794-1693
DOT-LINE TransportationDOT-LINE Transportation claim form323-780-9010323-780-1552
DuganDugan claim formclaims@dugantruckline.com316-616-9396316-616-9386
Estes ExpressEstes Express claim formclaims@estes-express.com804-353-1900 ext. 2030804-232-1407
Fedex EconomyFedex Economy claim formfile.claim@fedex.com800-463-3339877-229-4766
Fedex PriorityFedex Priority claim formfile.claim@fedex.com800-463-3339877-229-4766
Fort TransportationFort Transportation claim formclaims@shipwithfort.com920-563-0800920-563-0801
Midwest Motor ExpressMidwest Motor Express claim form701-223-1880701-224-1894
Old DominionOld Dominion claim formclaims@odfl.com800-825-6636336-822-5494
Pitt-OhioPitt-Ohio claim formeclaims@pittohio.com800-366-7488412-232-0321
RIST TransportRIST Transport claim form315-789-8871315-789-0424
Roadrunner Freight SystemsRoadrunner Freight Systems claim formclaims@rrts.com414-615-1500414-615-1529
SaiaSaia claim formclaimimaging@saia.com800-950-7242 ext. 2300985-857-2356
SoutheasternSoutheastern claim formLGunter@sefl.com803-794-7300
Southwestern MotorSouthwestern Motor claim formclaims@smtl.com800-531-1071210-515-5592
Standard ForwardingStandard Forwarding claim formcargoclaims@standardforwarding.com800-447-2012
UPS FreightUPS Freight claim form888-653-9720866-580-1944
USF HollandUSF Holland claim formclaims@hollandregional.com616-395-5000866-510-1294
USF ReddawayUSF Reddaway claim formclaims@reddaway.com503-885-5500503-885-5559
XPO LogisticsXPO Logistics claim formClaims.LTLCDC@xpo.com844-742-5976888-846-4694
Xpress Global Systems Inc.Xpress Global Systems Inc. claim formxgsclaimsgroup@xgsi.com844-947-7447423-602-2258
YRCYRC claim form800-610-6500866-840-5691