Claims
Get Quote
We have the resources you need to get the job done right.
Tips for Claims and General Information for Shippers and Consignees
VISIBLE DAMAGE / SHORTAGE:
DAMAGE/ SHORTAGE IS DISCOVERED AT THE TIME OF DELIVERY.
  1. Always inspect the shipment. Make sure the shrink wrap is intact and/or the package/packaging material does not have signs of damage (water, crushed, torn, etc.)
  2. If the shrink wrap is not intact, please mark this on the BOL / Delivery Receipt (sometimes the Delivery Receipt has a box in the lower left corner asking if the shrink wrap is intact: Yes_ No_ )
  3. When damage/shortage occurs, please make a notation on the BOL / Delivery Receipt and take photos of the damaged merchandise. Examples: “boxes of item 254258 damaged/crushed”, “Coils have chain damaged/chain protectors were not used”, “damaged and refused”, “water/rust damage”, “2 boxes short” etc. If possible, open all containers while the driver is at your facility and make notations on the BOL accordingly.
  4. Contact the carrier immediately to report damages.
  5. Take pictures of the damaged product.
  6. DO NOT dispose of the package/packaging material. If the carrier decides to inspect the product, the packaging will determine if the damages to the product correspond to the damages to the containers.
  7. Please move the damaged product to a safe location. It is the duty of the consignee to retain damaged merchandise and shipping containers until the claim is resolved.
  8. Send all claim information to the carrier’s claims department.
CONCEALED DAMAGE / SHORTAGE:
DAMAGE/ SHORTAGE IS DISCOVERED AFTER THE TIME OF DELIVERY.
  1. Take photos of damaged merchandise and contact the carrier immediately to report damages.
  2. Concealed Damage/Shortage claims must be reported to the carrier within 5 days of the delivery date. Please make sure you report your concealed damage claim to the carrier immediately.
  3. Take pictures of the damages product.
  4. DO NOT dispose of the package/packaging material.
  5. Please move the damaged merchandise to a safe location. It is the duty of the consignee to retain damaged merchandise and shipping container until the claim is resolved.
  6. Send all claim information to the carrier’s claims department.
Filing a Claim
If you purchased All-Risk Freight Insurance for your load through Falvey Insurance Group, click here to learn how to file a claim. If you didn’t, no sweat! You can still file a damage claim through the carrier you selected by following these steps:
  1. Select your carrier from the list below and complete the relevant claims form.
  2. Include any requested documentation, such as the Bill of Lading or Proof of Delivery.
  3. If the product is repairable, attach a copy of the repair quote.
  4. If the product is salvageable, attach a copy of the salvage/scrap value.
  5. Submit the claim documentation per the carrier’s instructions.
What Happens Next?
  1. The carrier has 30 days to acknowledge the claim. Once the carrier receives and acknowledges the claim, they will assign their claim number to the file.
  2. The carrier has 120 days to respond with an approval or denial of the claim. This is required by law.
Carriers List
Carrier NameDamage FormEmailPhoneFax
A Duie Pyle
A Duie Pyle claim form
claimsdept@aduiepyle.com610-696-5800610-696-2693
AAA Cooper
AAA Cooper claim form
cargoclaims@aaacooper.com334-793-2284855-263-6298
Averitt Express
Averitt Express claim form
cargoclaims@averittexpress.com800-283-7488931-520-2799
Central Freight
Central Freight claim form
claims@centralfreight.com254-741-5227254-741-5295
Clear Lane Freight Systems
Clear Lane Freight Systems claim form
claims@clearlanefreight.com317-759-8346317-759-8347
Dayton Freight
Dayton Freight claim form
claims@daytonfreight.com937-264-4060937-890-4846
Dependable Hwy
Dependable Hwy claim form
dependableclaims@godependable.com800-924-4744
Dohrn
Dohrn claim form
claims@dohrn.com800-747-0723309-794-1693
DOT-LINE Transportation
DOT-LINE Transportation claim form
323-780-9010323-780-1552
Dugan
Dugan claim form
claims@dugantruckline.com316-616-9396316-616-9386
Estes Express
Estes Express claim form
claims@estes-express.com804-353-1900 ext. 2030804-232-1407
Fedex Economy
Fedex Economy claim form
file.claim@fedex.com800-463-3339877-229-4766
Fedex Priority
Fedex Priority claim form
file.claim@fedex.com800-463-3339877-229-4766
Fort Transportation
Fort Transportation claim form
claims@shipwithfort.com920-563-0800920-563-0801
Midwest Motor Express
Midwest Motor Express claim form
701-223-1880701-224-1894
Old Dominion
Old Dominion claim form
claims@odfl.com800-825-6636336-822-5494
Pitt-Ohio
Pitt-Ohio claim form
eclaims@pittohio.com800-366-7488412-232-0321
R and L Carriers
R and L Carriers claim form
800-543-5589937-283-3721 / 937-283-8958
RIST Transport
RIST Transport claim form
315-789-8871315-789-0424
Roadrunner Freight Systems
Roadrunner Freight Systems claim form
claims@rrts.com414-615-1500414-615-1529
Saia
Saia claim form
claimimaging@saia.com800-950-7242 ext. 2300985-857-2356
Southeastern
Southeastern claim form
LGunter@sefl.com803-794-7300
Southwestern Motor
Southwestern Motor claim form
claims@smtl.com800-531-1071210-515-5592
Standard Forwarding
Standard Forwarding claim form
cargoclaims@standardforwarding.com800-447-2012
UPS Freight
UPS Freight claim form
888-653-9720866-580-1944
USF Holland
USF Holland claim form
claims@hollandregional.com616-395-5000866-510-1294
USF Reddaway
USF Reddaway claim form
claims@reddaway.com503-885-5500503-885-5559
Ward
Ward claim form
814-944-0803814-944-2369
XPO Logistics
XPO Logistics claim form
Claims.LTLCDC@xpo.com844-742-5976888-846-4694
Xpress Global Systems Inc.
Xpress Global Systems Inc. claim form
xgsclaimsgroup@xgsi.com844-947-7447423-602-2258
YRC
YRC claim form
800-610-6500866-840-5691